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News Windows IT Pro September 1, 2005 HelpSTAR wins Readers’ Choice Award It’s not surprising that Help Desk Technology International’s HelpSTAR won the Best Help Desk Software award.   TMCnet.com May 12, 2005 Double Duty: Using Help Desk Software as a CRM Tool Help desk software typically serves as a sort of automated traffic cop for managing in-house computer emergencies, but companies are increasingly discovering that it can do double duty by policing external customer service and quality control efforts as well.   Law Office Computing April 28, 2005 Crises Controlled In evaluating help desk applications, I was looking for an affordable product with an intuitive user interface, easy navigation, broad functionality, the ability to be quickly deployed without customization or training, and enough market traction to be sure we would be able to receive ongoing upgrades and support. I also was hoping to find a product already being used by other law firms. HelpStar met all of those criteria, including the law firm references and the reasonable price.   IT Business April 6, 2005 Vancouver Public Library sets help desk priorities The Vancouver Public Library has updated its help desk management software to assist its small IT team in fielding the questions of some 1,000 full and part-time staff.   Press Release November 17, 2004 HelpSTAR Help Desk Software Adds Rules-Based Workflow Automation Help Desk Technology Corporation has upgraded its HelpSTAR help desk software to support rules-based dispatch of service requests and other automated workflow capabilities to expedite problem resolution and ensure compliance with service level agreements.   Federal Computing Week November 15, 2004 Software tracks FAA tech problems Tracking information technology problems at the Federal Aviation Administration's Civil Aviation Registry used to be a painstaking process.   TMCnet.com November 9, 2004 Help Desk Express Automates Small Help Desks Help Desk Express Automates Small Help Desks for Low Monthly Fee Hosted Online Service Requires No Software Installation   CRM Buyer November 3, 2004 The New Era in Call Centers Call centers and customer relationship management programs are starting to overlap...   Windows IT Pro September 15, 2004 HelpSTAR and Remedy chosen for Readers’ Choice Award by Windows IT Pro HelpSTAR is Help desk software that helps enterprise Help desk departments manage the processes involved in computer-problem resolution.   Network Computing June 7, 2004 HelpSTAR 8.1 Makes for Smooth Support You’ve got a lot riding on your helpdesk. A good implementation will boost productivity and customer satisfaction...   The Toronto Star May 13, 2004 Software delivers help for help desks The software was developed by a Mississauga company that promises it not only automates requests for technological assistance, but takes on other administrative tasks, such as human resources, payroll and vacation requests.   Law Technology News May 3, 2004 Remote Offices Benefit From Online Help Desk We ultimately selected HelpSTAR because it offered the functions we considered critical at a relatively low cost, plus ease of use, an SQL option, and the ability to go live quickly without customization.     Yahoo! Finance March 23, 2004 HelpSTAR Help Desk Software Adds Active Directory Integration, Enhanced Web Interface for End Users Help Desk Technology Corporation has upgraded its HelpSTAR help desk software to provide integration with Active Directory Services, plus an enhanced Web interface for end users that exploits the capabilities of Microsoft .NET to increase ease of use.     Computer World January 06, 2004 Time Warner division moving to latest HelpSTAR software The new version of Toronto-based Help Desk Technology Corp.'s software, HelpSTAR 8.0, will help Time Warner Cable track its IT equipment from purchase to the end of the product life cycle, helping streamline an already existing process, according to Bill Myers, network administrator for the cable operator's Columbus division.     CBS MarketWatch December 22, 2003 HelpSTAR Help Desk Software Offers Competitive Upgrade to Existing Magic Customers Help Desk Technology Corporation, a leading developer and marketer of help desk software for mid-sized companies, today announced a 50% discount offer on its pioneering HelpSTAR(R) application for existing users of Magic Service Desk and Magic Help Desk.   Computer World December 05, 2003 Cunard's Queen Mary 2 to sail with onboard help desk Though the Queen Mary 2 boasts satellite communications systems capable of connecting it to any offshore help desk in the world, Battad said the possibility of communications outages necessitated onboard support. Cunard uses HelpSTAR software from Help Desk Technology Corp. in Toronto to run an internal help desk at corporate headquarters in Miami, and the line decided to use the same technology at sea. ENT News November 20, 2003 Comdex Light on Products, Big on Windows Help Desk Technology Corp. released HelpSTAR 8.0, help desk software that can track software assets, and help maintain license compliance. Comdex Las Vegas November 17-20, 2003 HelpSTAR 8.0 Showcased at Comdex Help Desk Technology Corporation is demonstrating the latest version of its Help Desk software at Comdex Las Vegas. As part of the Microsoft Partners Pavilion, HelpSTAR has attracted a great deal of interest and is winning praise for its powerful new features. Enterprise Systems November 17, 2003 New HelpSTAR Edition Adds Tools for Help Desks Version 8 adds IT asset management tools, increased first-call resolution, and enhanced performance analysis, plus new interface for faster navigation. Destination CRM November 6, 2003 Help Desk Technology Corporation today announced the release of Version 8.0 of its HelpSTAR software for internal and external help desks. TMCNET.com October 30, 2003 New HelpSTAR Edition Adds Tools for IT Asset Management Help Desk Technology Corporation today announced the release of Version 8.0 of its HelpSTAR software for internal and external help desks. The new edition features a completely redesigned interface that utilizes hyperlinks to speed navigation, plus a new asset management module for tracking IT assets and monitoring software license compliance.   CUES October 22, 2003 Using Help Desk Software for Better Management Three years ago, the IT department at American Airlines Federal Credit Union, Dallas, tracked all help desk calls manually on a 2' x 3' whiteboard with space for no more than 45 requests. Since then, American Airlines FCU has automated the process with help desk software, ensuring a timely response to computer equipment problems experienced by any of the 475 users in its 40 branches.   Computer World October 20, 2003 Enliven Your Help Desk Operations ...a new technology-led, enlightened and beefed-up help desk system has been adopted by American Airlines Federal Credit Union in Fort Worth, Texas. Instead of the credit union's IT department having to scramble in response to each user crisis, it now uses help desk software to manage user requests and internal projects.   Yahoo! Finance September 23, 2003 McGraw-Hill Selects HelpSTAR Help Desk Software Help Desk Technology Corporation announced today that a special edition of its HelpSTAR help desk software is being included in McGraw-Hill Technology Education's Introduction to Help Desk Concepts and Skills, a new book designed to train help desk support specialists.