New Product Spotlight: November 5, 2003
by Martin Schneider
Wednesday, November 05, 2003

Help Desk Technology Corporation today announced the release of Version 8.0 of its HelpSTAR software for internal and external help desks. The new edition features a completely redesigned interface that uses hyperlinks to speed navigation, plus a new asset management module for tracking IT assets and monitoring software license compliance. It also adds a variety of tools to expedite and measure first-call problem resolution, facilitate complex data analysis, and fine-tune priority escalation to aid adherence to service level agreements.