You are a mid-market organization or a division of a large enterprise. Your goal is to automate a manual help desk, or replace an existing system (home-grown or commercial) whose usefulness you have outgrown.

To accomplish your objective, you need more than a low-end tracking tool. 

You need a system that will help manage and optimize workflow, promote end-user self help, enhance first-call resolution rates, and manage your assets from purchase requests through to auto-discovery.

Your objectives may be ambitious, but your budget is not without limit ($3,000 - $30,000). You need a fully functional help desk running smoothly in days, not months. You also can’t afford to involve consultants that may take months and consume a major portion of your budget on setting up your system.

If this accurately reflects your situation – we should be talking!